YOUR GARDENSTONE DELIVERY
Delivery will normally be made within 7 working days, and typically within 3-5 working days. The times of delivery are between 7.30 am and 6.00 pm. We will contact you to agree a best day for delivery and where possible an am or pm delivery. These delivery times are quoted for items in stock.
Where the item is not in stock, we will make contact with you to agree a date of delivery, or we will process a full refund if you do not wish to wait.
Delivery is free on orders over £300*, and we deliver to most postcodes in the mainland UK. A flat charge of £40* will apply for orders that are less than £300.
*Deliveries to islands, (including Northern Ireland) and postcode areas beginning with AB,DD,FK,IV,KW, and PH will be subject to a small additional delivery surcharge. Please contact us if this applies to you, and we will quote you.
Unless alternative arrangements have been agreed in advance all deliveries will be made to the kerbside or the near roadside end of the driveway. The surface for unloading needs to be flat and be suitable for the use of a pallet truck carrying up to 1200kg of weight. Please advise us of any constraints which may restrict access to your address for our delivery vehicles.
Check The Goods Delivered
Please check the goods delivered, and report any damages to us within 48 hours. Due to the nature of the product, breakages can occur from time to time. Prompt action including photographs will help to ensure you receive a full refund for the damaged goods or replacements sent free of charge.
Please do not arrange for your builders/landscapers to start before you have received and checked the goods delivered. Although we will always try our best to deliver on the agreed date, there are occasions for reasons outside our control, when the delivery is not made. We cannot be held responsible for any costs you may incur due to a late delivery.
Our returns policy does not affect your statutory rights.
Orders may be cancelled at any time for any reason before the delivery has been dispatched, and in this case a full refund will be made. Orders maybe cancelled within 30 days after the delivery. The products must be unused and in the original packaging. The refund will be made less any re-stocking and collection charges.