Terms of Business
Westminster Stone manufacture and sell a wide range of products for the home and garden through various channels, including the Gardenstone website . It is our aim to make high quality products available at affordable prices. Our experienced staff are on hand to assist you at all times, but should you have any ideas or comments as to how we can make improvements, we should be very pleased to receive them.
Prior to Delivery
You will receive an Order Acknowledgement in writing immediately after placing your order. It will confirm the details of your order, and we ask you check check the products, size and colour of the items order, and it will ask you to confirm details about the delivery point. Your delivery cannot be booked until we have received your confirmation in the form of an email acknowledgement , advising us that all is in order to proceed. Putting the order right afterwards will involve additional costs if not advised at that stage.
The photographs shown give an indication of colour only and we recommend that when choosing a colour you view the actual product itself.
We recommend that each customer checks the vehicle carrying capacity prior to loading, and it is the responsibility of the customer to ensure the carrying capacity of the vehicle is not exceeded.
Reporting of Damaged Items
In the unlikely event that your order arrives damaged, please note that the damage needs to be reported as soon as practical, but replacements or refunds will only be issued for damages reported within 72 hours of delivery, with accompanying photographic evidence. Please email this information to firstname.lastname@example.org.
If there is evidence of damage to the packaging when delivered, please report immediately, and sign where possible as ‘packaging damaging.’
Unfortunately we are unable to take issues up with our carriers if we fail to report such damages within 72 hours in writing.
Please note that we would always recommend that you over order by 10% to cover breakages that may occasionally occur.
Our returns policy does not affect your statutory rights.
Orders may be cancelled at any time for any reason before the delivery has been made, and in this case a full refund will be made. (Except where a product has been made or ordered in specifically for a customer, and the customer would be notified accordingly). The products must be unused and in the original packaging in tact. The refund will be made less any re-stocking and collection charges.
All sizes and weights given are approximate.
The appearance of both reconstituted and natural stone products are affected by the natural site and weather conditions. Weathering may cause shade variations. We believe the weathering process enhances the visual effect of the product.
All reconstituted stone products that are laid outside will experience a perceived colour fading. Products may also experience slight variations in colour due to the nature of the nature of the natural raw materials used to make concrete.
We can not be held responsible for the efflorescence – a natural condition, which produce very small white particles on the surface of the concrete.
De-icing salts & High Pressure Washers
We can not be held responsible for the effects of de-icing salts, and of high pressure washers, both of which are known to be detrimental to the surface of concrete, natural stone and porcelain. We offer a range of chemical cleaners which are effective.
Health and safety
We ask our customers to be aware that many of our products are heavy and should seek assistance for any items weighing over 25kg. Dry or damp cement/concrete mix can cause eye and skin irritation, please wear appropriate protection when handling these materials.
Terms and conditions
In the unlikely event the customer is dissatisfied with the product, please notify us immediately. We ask that the product to be inspected before it is laid, unless there is a product defect which could not have been noticed prior to laying, we are unable to refund any costs for any reason after the product has been installed.