Your Gardenstone Order Delivery
Delivery Update September 2021
Since the start of the COVID-19 pandemic & Brexit the haulage & pallet network has been under immense pressure and strain with lack of resources & a shortage of HGV drivers in the UK. We have received notice from haulage companies all over the UK that until this situation improves, we can no longer guarantee that your delivery will arrive at the time you expect it.
Unfortunately, we will be unable to offer refunds to orders arriving later than normal but please bear with us and be assured that ourselves and our haulage partners will continue to do out upmost to ensure that your order gets to you on time.
Thank you for your patience & kindness during these times.
Delivery is free on orders over £350.00*, and we deliver to most postcodes in the mainland UK. A flat charge of £48.00* will apply for orders that are less than £350.00 (excluding the delivery cost).
*Please Request Delivery charges to areas out of mainland UK such as Ireland & Northern Ireland. Additional Charges May Apply!
*Some areas may be subject to an additional delivery surcharge. If a surcharge applies to your order, it will be automatically be applied during the checkout process upon entering your postcode. For further information regarding delivery surcharges please refer to our Delivery Area map below.
*Next Day Delivery Currently Unavailable to all Areas.
AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, L, LA, LD, LE, LL, LN, LS, LU, KT, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WO, WF, WN, WS, WV, YO
CA, DG, EH, EX, FK, G, KA, KY, ML, PL, PO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9, PO10, PO11, PO12, PO13, PO14, PO15, PO16, PO17, PO18, PO19, PO20, PO21, PO22, PO23, PO24, PO25, PO26, PO27, PO28, PO29, SA, TD, TQ, TR
AB, DD, IV, PA, PH, PO30, P031, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41,
|Under £350||Over £350|
|Area A (4-7 working days)||£48 per order||FREE|
|Area B (4-7 working days)||£68 per order||£20 per order|
|Area C (5-10 working days)||£118 per order||£70 per order|
Delivery to all areas will normally be made within 3-10 Working days**. The times of delivery are between 7.30 am and 6.00 pm. Please be assured that we will notify you on which day to expect your delivery, nothing will arrive unexpectedly until we have notified you.
**These delivery times are quoted for items in stock. Where the item is not in stock, we will make contact with you to advise a date of delivery, or we will process a full refund if you do not wish to wait.
All products minus Bulk Bags and Samples are delivered on a pallet via pallet line courier. Unless alternative arrangements have been agreed in advance all deliveries will be made to the kerbside or the near roadside end of the driveway. The surface for unloading needs to be flat and be suitable for the use of a pallet truck carrying up to 1000kg of weight. Please advise us of any constraints which may restrict access to your address for our delivery vehicles.
“Click & Collect”
Gardenstone offer a “Click & Collect” service. Simply select the products that you wish to order, and at the checkout select the “Click & Collect” option. Any delivery charge is then waived. Goods are picked and made ready for your collection within 1-3 Working days, between Monday and Friday 8.00am – 4.00pm, or on Saturday mornings between 9.00am and 11.00am.
Check The Goods
Please check the goods delivered or collected, and report any damages to us within 48 hours. Due to the nature of the product, breakages can occur from time to time. Prompt action including photographs will help to ensure you receive a full refund for the damaged goods or replacements sent free of charge.
Times and Dates
Although we will always try our best to deliver on the agreed date, there are occasions, usually outside of our control, when the delivery is not made, or may be delivered late. We cannot be held responsible for any resultant costs that you may incur. Please be aware of this particularly when arranging for your landscaper or building contractor to start before you have received and checked the goods delivered.
Our returns policy does not affect your statutory rights.
Orders may be cancelled at any time for any reason before the delivery has been dispatched, and in this case a full refund will be made. ***Orders maybe cancelled within 30 days after the delivery. The products must be unused and in the original packaging. The refund will be made minus a 20% restocking fee on products and a collection charge equal to your original delivery charge. If you refuse a delivery without prior warning or if the delivery doesn't have any defects, we will consider this as a return, we will arrange the courier service to return the order to us and we will refund you, minus £48 per pallet plus 20% restocking fees. You will be liable for any return collection charges this will be deducted from your refund. The collection charge will depend on the size of vehicle we have to send out.
***In the case of ‘Click & Collect,’ no such cancellation rights exist.